Create Better Customer Service with Artificial Intelligence

Over the years, our teams in operations and client services have discovered that there are three main guiding principles that contribute to better customer service:

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Enhance Your Guests’ Hotel Check-In Experience with RFID Technology

According to a report from Deloitte, business travel spending was at $1.2 billion in 2015, and in its recent report, Business Travel News mentions that travel spending is expected to increase by 6 percent in 2018. The Deloitte report also highlights that leisure travel spending has also been on the rise over the last few years. The bottom line is that with number of travelers increasing every year, so will the expectations of good hotel service. Any small changes to technology can make or break a guest’s experience, and the check-in process is the first point of contact between the guest and the business.

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6 Ways Omni-Channel Can Spice Up Your Customers’ Grocery Shopping Experience

Like retail, the grocery industry is constantly changing, and businesses need to think about providing their customers with the experiences they want. This is particularly important as disruptions in the industry have begun to alter consumer expectations and demands.

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Improve Convenience, Efficiency and More with Mobility Solutions in Your Business

Mobility solutions (including mPOS and tablet POS solutions) have been around for a while, and have gained in popularity for different use cases in across different industries including retail, restaurants, hospitality, etc. Other than allowing for merchants to accept payments virtually anywhere they do business, they have also enabled restaurants to accept payment at the table, allow for personalized service in hotels and even convenience check-ins at healthcare facilities. According to Research & Market, mPOS market is expected to grow by 38% between 2017-2021.

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