Self-Service Tech in QSR: Why User Interface May Be More Important Than You Thought

Self-service innovations in the quick-service restaurant (QSR) space, including mobile order-ahead and in-store kiosks, are booming. The self-service kiosk market is expected to reach $30.8 billion by 2024. This ramp-up is likely because these innovative ordering and guest service options have been shown to improve order accuracy, increase average ticket value, reduce wait times and help collect data to inform how to better serve guests. This makes QSRs happy and it also delights the guest (or so that’s the goal). When implemented properly, these new technologies can create a positive and memorable guest experience. However, if it’s not implemented properly, that memorable experience may not be a good one.   

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Self-Service Kiosks: Adoption and Challenges in Implementation

According to a recent industry report by Research and Markets, the interactive kiosk market was valued at $22.69 billion in 2018 and it is expected to reach $31.32 billion by 2024. This market includes self-service kiosks which have gained popularity in the food & beverage industry. To discuss the adoption and challenges of self-service kiosks in detail we caught up Will Pymm, managing director of REDYREF Interactive Kiosks.

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Self-Service Kiosks are Becoming Popular in Restaurants. Here's Why

According to a new report by Tillster, the self-service kiosk market is expected to reach an estimated $30.8 billion by 2024, with a significant portion of that growth coming from the food and beverage industry. Quick Service (QSR) and fast-casual restaurant chains continue to make headlines about plans to implement kiosks or touting success stories such as Panera’s.

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Guest Services Needs in Hotels Are Changing. Here’s How Kiosks Can Meet Those Needs

In the hotel industry, the quality of your guest service can make or break your business (one negative review can have a much bigger impact than a positive one). With that in mind, consider this experience of a frequent traveler:

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Optimize Retail Customer Experience: Ask Yourself These Questions

Revamping the customer experience is all the hype in 2019 and according 451 Research, optimizing the checkout is central to providing a good in-store experience. All too often, customers abandon carts because of long lines. In fact, 56 percent of consumers can recall doing this at least 1 or more times in the last six months. If you’re still not convinced that a frictionless checkout is important, consider Amazon’s 1-Click technology that is worth billions thanks to its method of capitalizing on impulse purchasing.

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