Holiday shopping trends change and evolve each year, and how consumers make payments during the holiday season change with them. Lines outside of brick-and-mortar stores at 5 a.m. on Black Friday are becoming a distant memory as holiday shopping, like many other consumer behaviors, shifts from physical to digital.
It’s my favorite time of year – we’re down to the final game of the NFL season and it’s looking like it will be a great game. As a huge UGA fan, I’m of course rooting for Matt Stafford to lead the Rams to victory. As we gear up for the big game, I’ve also been thinking a lot about the fan experience in stadiums and event venues. While having a good view of the field is always important, the fan’s concession and pro shop experience is also critical.
You’re standing in a long line at the grocery store with a can of cranberry sauce, a gallon of vanilla ice cream and a pumpkin pie in your basket. You’re there on busiest grocery shopping day of the year, the day before Thanksgiving, and even though you are in the express lane, it’s moving slowly. The result is likely to be a long wait and a poor checkout experience.
When it comes to fine dining restaurants, creating unique and meaningful experiences for the customers is the key to growing your business. According to a Deloitte report, 60 percent of guests said a positive experience will cause them to dine at a restaurant more frequently. Every restaurant tries to make sure they provide their guests with the basics - high-quality food and fast service in a comfortable setting. But with tough competition in the market, you need to go beyond these basic elements and take your guest experience to the next level.
