Going Beyond Retail at NRF’s Retail’s Big Show 2019

 

Retail has always been a key market for us and NRF’s Retail’s Big Show is an opportunity for great minds to connect and talk about the future of the industry. NRF’s Big Show is not just popular among retailers. Over the past few years, this event has been attended by businesses from many verticals such as hotel & lodging, food & beverage, healthcare and more. At the show I noticed conversations flowed toward solving business problems with innovative technology no matter the vertical. Even though retail technology has always led the way when it comes to customer engagement technology, other verticals continue to work hard and leverage the same technology to serve their customers’ unique needs. Here are a few examples:

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5 Ways Healthcare Providers Can Enhance Patient Experience

The most critical focus for any healthcare institution is providing the highest quality of care to their patients in the safest way possible. Whether it is treating them in the ER or in a clinic, patient care takes precedence over everything else. Over the past few years, healthcare technology has taken many leaps. Advances in decision support systems via electronic medical records, innovative medical devices and changes to processes/procedures have made it possible to treat many conditions more effectively than ever before.

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Infographic: Pave the Way for Patients to Pay

For any healthcare provider, accepting payments is critical, and more importantly, the process of accepting payments needs to be convenient and secure for patients and their families. According to a report by the Aite Group, data security tops the list of factors that affect people’s medical bill payment experience, followed by payment channel and payment method choices. The report raises the question: are healthcare providers doing enough to make paying for care simple for the patients? And if not, how can these providers pave the way to pay easily and securely in today’s technologically advanced world? Let’s take a look:

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4 Ways Healthcare Providers Can Enhance Payment Security

Data breaches have troubled the U.S. market for a long time, but healthcare providers are the worst affected. According to the HIPAA journal, there were at least 342 healthcare security breaches reported to the U.S. Department of Health and Human Services in 2017.

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4 Lessons Healthcare Can Learn From Retail About Omni-Channel

Whether it’s retail, hospitality, restaurants or any other industry, the importance of having an omni-channel strategy is gaining traction among business owners. As consumers adapt to new technologies and begin to experience innovative payment experiences, they start expecting it in all environments, including healthcare providers.

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