Infographic: Pave the Way for Patients to Pay

For any healthcare provider, accepting payments is critical, and more importantly, the process of accepting payments needs to be convenient and secure for patients and their families. According to a report by the Aite Group, data security tops the list of factors that affect people’s medical bill payment experience, followed by payment channel and payment method choices. The report raises the question: are healthcare providers doing enough to make paying for care simple for the patients? And if not, how can these providers pave the way to pay easily and securely in today’s technologically advanced world? Let’s take a look:

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4 Ways Healthcare Providers Can Enhance Payment Security

Data breaches have troubled the U.S. market for a long time, but healthcare providers are the worst affected. According to the HIPAA journal, there were at least 342 healthcare security breaches reported to the U.S. Department of Health and Human Services in 2017.

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4 Lessons Healthcare Can Learn From Retail About Omni-Channel

Whether it’s retail, hospitality, restaurants or any other industry, the importance of having an omni-channel strategy is gaining traction among business owners. As consumers adapt to new technologies and begin to experience innovative payment experiences, they start expecting it in all environments, including healthcare providers.

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3 Reasons Why Healthcare Should Embrace Omni-Channel Retail

“Omni-channel” has become a buzz word in retail, but it’s a concept with wide potential across many industries, including healthcare. Omni-channel, also known as multi-channel, is about being able to interact with customers through multiple communication channels. These include face-to-face or in-facility (in-store), mobile and online interactions. Omni-channel is also a means of providing customers with a seamless, consistent experience across all channels, which helps ensure outstanding service and builds loyalty.

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Patient Payment Transactions: A Confluence of Security and Compliance Considerations

The healthcare industry has recently seen a host of breaches, non-compliance, and other frustrations relating to security, regulatory, and related compliance obligations inherent in receiving payments from patients via modern financial obligations, such as deductibles, co-payments, and other self-pay obligations, make up a larger portion of a healthcare provider’s balance sheets.

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