Make Online Shopping a Success for You and Your Customers in 2020

Online shopping reached new highs in 2019 -- 93.2 million consumers shopped online this Black Friday and 83.3 million on Cyber Monday, according to NRF. This past holiday season is just one indicator that online sales are experiencing growth across the retail industry: a recent McKinsey Study found that 60 percent or more of consumers in Germany, the U.K. and U.S. shop online and in-store equally. This increased interest in online purchases can be attributed to a number of factors, including convenience and speed and online sales have become a major part of retail year-round. While in-store retail is far from dead, the most successful retailers are taking the immense growth of online shopping into consideration for the coming year. Here are some online-experience-enhancing strategies to incorporate into your retail strategy for 2020.

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Customer Centricity is Shaping Payments in the Travel Industry

In the travel industry, innovation is rapidly changing the consumer experience and payments can be a real growth accelerator. We spoke with Eric Liebman, our new Head of Travel at Ingenico ePayments, to find out what’s trending and what online businesses are looking for from a payments service provider.

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What Merchants Outside the EU Need to Know About GDPR

The European General Data Protection Regulation (GDPR) came into effect on May 25, 2018,  ushering in a new era of digital privacy across Europe. Although the legislation has been in place for almost a year, there are still many uncertainties and misconceptions around it, particularly among merchants based outside of the EU.

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Q&A: Understanding the Money Transfer Industry

The payments and financial industries are no strangers to digital transformation, nor to the effects that an influx of technologies have on how consumers receive, spend and transfer money. At the first time, sales from smartphones and tablets accounted for 20 percent of total digital commerce sales in the US in Q3 of 2016, up from 16.4 percent for the same period in 2015. Subsequently, TrendForce predicts that total mobile payment volume will soar from $620 billion in 2016 to $1.08 trillion in 2019.

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PART II: Online Shopping Cart Abandonment: Why It Happens and What You Can Do About It?

As mentioned in Part I of this blog post series, at some point in our lives we, as consumers, have abandoned our baskets without purchasing anything while shopping online. This process, which may seem harmless from the consumer’s standpoint, is frustrating for an online merchant. They put in a lot of hard work into reaching each customer and losing them at the crucial moments of a checkout can be disheartening. If you put together all these instances of cart abandonment, the business implications can be significant and may require some intervention. The goal of these blog posts is to highlight three reasons why this consumer behavior of cart abandonment occurs and provide constructive solutions that merchants can implement immediately to curb the practice. In the previous blog post, I provided two reasons and solutions help online merchants address this issue. Here’s what we discussed:

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