Offer Kiosks to Enhance Your Clients' Omnichannel Businesses

Kiosks bring a part of the digital shopping experiences in-store as well as providing a sanitary, socially distanced way to pay.

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What Consumers and Merchant Expect from Their Checkout

As a retail ISV, you know that at the heart of any retail shopping experience is what happens at the checkout. It’s the endgame of a customer’s buying journey, as they make their way to the sales counter with all the merchandise they wish to purchase. This is the moment that can make or break the whole shopping expedition for both the shopper and the merchant. What is important to understand is that both these players have expectations from the checkout experience.

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Protect Your Payment Tech Investment with a Strong Customer Care Program

When you purchase a car, your journey doesn’t end when you drive out of the dealership parking lot. You buy insurance for your car, you may also opt for additional warranty for better support on repairs and so on. As an end-user, you are merely protecting your investment from situations that can harm it. Payment technology works the same way. If you are in the business of selling goods and services, you need these solutions to securely accept payments from your customers. You also need contingencies in place that will help your operations run smoothly and seamlessly. This is where a strong technology partner with a comprehensive customer care program is beneficial to your business. They can assist you by taking care of these payments-related complexities and help you protect your technology investment. A customer care program can be there for your business at every step of the way:

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How the Pandemic Facilitated Increased Adoption of Three Existing Technologies in Retail

Since the COVID-19 pandemic took hold in the U.S., the retail industry has been turned on its head. With stay-at-home orders and lockdowns in place, all nonessential retailers were closed, pushing most of the transactions online. Today, as all U.S. states are reopening in phases, retail looks a lot different with capacity restrictions, social distancing requirements and other safety precautions. These changes not only affect sellers but the payment solution providers that work with them. Payment providers need to innovate quickly to keep up with the changing environment and help customers comply with public health guidelines. They also must do all of this while meeting the expectations of the shoppers for a good, easy and safe experience.

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POS Data Security: Are You Doing Enough to Keep Merchants Safe?

How point of sale (POS) ISVs and VARs provided solutions to their clients has evolved over time. When ISVs first developed POS software, the focus was on the technology itself and how superior management via purpose-built solutions compared to using electronic cash registers and standalone credit card terminals. As more businesses implemented POS systems, the focus shifted toward the customer experiences they could provide and the impact it had on merchants’ competitiveness. Although the importance of leveraging technology for greater efficiency and enhanced CX continues, a new priority has emerged: POS data security.

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