Retail Round-Up: How Are Retail Stores Fairing During These Unprecedented Times

As the COVID-19 pandemic progresses in the US, every industry has seen different outcomes. With many states now reopening businesses, strict social distancing guidelines are being recommended. While transportation, hotel and lodging have seen very little traffic, restaurants in a lot of states are still only allowed to offer takeout or delivery. The retail industry has also seen its share of unpredictable outcomes from grocery stores being open with strict guidelines to online sales for many retail brands going through the roof.

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The Future of Contactless is Now

The idea of paying with your phone or your watch at a store almost seemed laughable a decade ago. The typical US consumer was so accustomed to using cash or their credit cards, they had a hard time trusting the reliability of this payment method. Contactless payments have had a slow growth in the U.S. compared to other developed parts of the world – if you look at consumers in Canada and many European nations, they have been used to contactless payments for years and the U.S. has had to play catch up since.

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Enhance Your Customer Engagement Strategy with These Four Tips

The key to running a successful retail business is by consistently engaging customers - but how do you accomplish that? With major advances in technology, many retailers are turning their attention to digitizing the checkout. While it can enhance the customer experience by making payment easier and integrating loyalty, simply digitizing the checkout isn’t enough to stand out from competitors - and getting customers coming back for more.

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Location, Location, Location: The Importance of Self-Service Kiosk Placement

Over the past decade, self-service solutions of all kinds—from indoor and outdoor kiosks to digital signage, automated smart lockers, and more—have become increasingly common across industries. Think about it. When is the last time you visited a major retailer that didn’t have a self-checkout option, a major city that didn’t incorporate some form of outdoor digital signage, or a quick serve restaurant that didn’t boast some sort of self-service installation? Odds are, it has probably been a while. 

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5 Questions to Ask Yourself Before You Implement New Payment Solutions

Technology is always evolving – new and innovative solutions are increasingly being sought out by businesses who are looking to elevate the commerce experience for their customers. But when faced with different types of available tech, as a merchant, how do you decide what solution to implement in your business? Will it help enhance the customer experience? Will it make the checkout faster? Will it help in improving other efficiencies in my business?

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