Understanding the World of In-App Payments

We live in a technology-driven world and the need to be at the forefront of it is important for any retail business. Providing customers with the utmost convenience as they shop and improving their experience is critical to any merchant’s continuous success.

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Kiosks and the Quick Service Revolution

Customers today have become very tech savvy and expect the same level of technological sophistication wherever they shop. In this fast-paced environment, consumers are looking to buy things quickly – whether they are grabbing a phone charger from a vending machine at a mall, or they are printing a boarding pass on a kiosk at the airport, their dependence on and desire for unattended solutions is quickly increasing. Apart from traditional retail environments, unattended kiosks are becoming more common in the food & beverage industry, particularly in quick-service restaurants (QSRs).

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Create Better Customer Service with Artificial Intelligence

Over the years, our teams in operations and client services have discovered that there are three main guiding principles that contribute to better customer service:

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Enhance Your Guests’ Hotel Check-In Experience with RFID Technology

According to a report from Deloitte, business travel spending was at $1.2 billion in 2015, and in its recent report, Business Travel News mentions that travel spending is expected to increase by 6 percent in 2018. The Deloitte report also highlights that leisure travel spending has also been on the rise over the last few years. The bottom line is that with number of travelers increasing every year, so will the expectations of good hotel service. Any small changes to technology can make or break a guest’s experience, and the check-in process is the first point of contact between the guest and the business.

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6 Ways Omni-Channel Can Spice Up Your Customers’ Grocery Shopping Experience

Like retail, the grocery industry is constantly changing, and businesses need to think about providing their customers with the experiences they want. This is particularly important as disruptions in the industry have begun to alter consumer expectations and demands.

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