Repair and Warranty: Do I Really Need it for My Payment Solutions?

Repair and warranty services are critical for the smooth functioning of a business and especially when you accept electronic payments. Without a strong customer care program, many businesses find themselves trying to put out fires instead of safeguarding themselves against these situations.

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How To Prepare Your Hospitality & Travel Businesses For a Post-COVID World

The COVID-19 pandemic, which began in early 2019, brought the hotel & travel industry to a halt. According to an AHLA report, almost 65% of hotels remained below 50% capacity during the peak of the health crisis. That, according to the same report, is below the threshold which allows hotels to break-even and pay debt. This resulted in mass layoffs and furloughing of employees in 9 out of 10 hotels. With many travel restrictions that were in place during the peak of the travel season, only 33% of Americans took vacations as compared to 70% in previous years during the same time.

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4 Things Every Theme Park and Attraction Should Be Doing Now To Adapt to the New Technology Landscape

Covid-19 gave the $19 billion-dollar amusement and theme park industry its biggest ride yet.

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The Changing Retail Consumer and What Merchants Can Do

The COVID-19 pandemic has fundamentally changed the way we live, shop and do business. Those that have been working from home for the past few months have realized the benefits of it. According to Accenture’s recent report, “How is COVID-19 Changing Retail Consumer,” 53% of people who never worked from home previously now plan to continue to in the future. When it comes to retail shopping, merchants   think hard about measures they should take to make shoppers feel safe and comfortable. Consumers on the other hand, also look at store guidelines before deciding if they want to shop there or not.

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Here’s How You Can Prepare Your Small Business Customers for 2021

The COVID-19 pandemic has wreaked havoc for many businesses but SMBs have been the most affected. According to Yelp’s Local Economic Impact Report, nearly 100,000 small to medium-sized businesses that had temporarily closed during the initial lockdowns are permanently out of business today. Campaigns like the American Express Small Business Saturday do encourage consumers to buy locally, but with the growth of eCommerce, it is becoming hard for SMBs to win their customers back. Low price points, cheap delivery options, intuitive eCommerce design and usability from retail giants have eaten into the SMB market share. This has also hit the SMB merchants harder during the pandemic. Small businesses have been the backbone of our economy for decades, but they are also the most vulnerable.

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