Why Every Merchant Needs Omnichannel Payments Post-COVID-19

The year 2020 changed has forever changed how retailers, restaurateurs and other merchants will accept payment. Consumers wanted – and expected – the ability to pay online, via mobile app, with contactless cards or mobile wallets, or in-person with EMV chip cards. Most of all, they expected the choice to pay in ways that were most convenient or made them feel most secure during social distancing.

To respond to this demand, merchants adapted their operations to meet those expectations by introducing or enhancing existing processes, such as:

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Card-Present Transactions Are Better for Your Grocery Business

The COVID-19 pandemic has changed the way we live and do business. Rather than going to grocery stores in person to buy our weekly produce, many of us have rushed to eCommerce sites to book time for delivery or curbside pickup. According to the Food Retailing Industry report from FMI, food retailers saw their online sales jump more than 300% on an average in the first few months of the pandemic. The post-COVID world will still see consumers opting for delivery and curbside pickup options when they purchase their groceries online. What many grocers may not realize that they are leaving money on the table with these card-not-present (CNP) transactions. This is where the difference between card-present (CP) and CNP transactions comes into play.        

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Retail Challenges in a Post-COVID World

The COVID-19 pandemic threw a massive curveball at retailers. Some stores were closed during initial lockdowns, but essential businesses such as grocery stores, pharmacies, etc. remained open with operational restrictions. Still, others saw great increases in sales. Throughout 2020, the pandemic forced wider retail adoption of use cases such as curbside pickups, BOPIS, etc. and payment methods such as contactless amongst stores and shoppers alike.

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Consider As-a-Service Model for Your Payment Solution Needs

The payments industry is going through a significant transformation in the US. The COVID-19 pandemic has catalyzed many technology & market trends (such as contactless, curbside pick-up) that would have taken longer to be fully adopted by the broader industry. Back in January, we showcased our as-a-Service program among other innovations at National Retail Federation’s Virtual show. After the show concluded, our conversations around the as-a-Service program have continued and we see growing interest in this idea.

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Android Payment Solutions Can Be a Game Changer for SMBs

In the last couple of months, you might have come across few blog posts from my colleagues that discussed a range of topics related to SMBs. From preparing for 2021 with technology solutions to looking at other factors that can help SMBs boost business. Both articles discussed a very vital aspect of the SMB ecosystem – their access to new and innovative technology. Typically, large merchants have the means and budget to implement new and cutting-edge solutions as soon as they hit the market. It takes more time for SMBs to fully adopt these technology solutions. By then, new solutions and use cases are already being talked about at higher levels. But Android can change everything for ISVs and their SMB customers.

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