3 Issues Customers Face at Retail Checkout and How to Solve Them

When a customer walks into a retail environment, they are looking for a fast, easy and secure experience. But the reality is quite different. Even though merchants put in their best efforts to provide an easy and seamless checkout, industry reports point out that the in-store experience isn’t always up to snuff. According to a recent report from Hanover Research - Emerging Trends at the Point of Sale, even though customers may experience technological challenges at checkout, retailers need to invest time in educating them on the multiple payment options available. Typical customers might want to pay with a preferred method, but if they are not aware of whether the merchant accepts that or not, it may cause some friction at checkout and eventually lead to a negative experience.

Read More

Retail Round-Up: Digital Transformation of Retail

While many technology trends we see in the retail space have been available to the merchants for a few years, the COVID-19 pandemic has accelerated their adoption. Whether it’s contactless payments or mobility solutions, merchants are mobilizing these technologies to provide customers with a convenient and safe way to shop.

Read More

Restaurant Round-Up: Food Delivery Takes Center Stage

While indoor dining has resumed with limited capacity in some states in the U.S., food delivery has found new importance during the COVID-19 crisis. Customers can get their favorite meals delivered safely to their doorsteps, and third-party companies, such as Uber Eats and DoorDash, are helping many restaurants reach new audiences.

Read More

Present and Future of Self-Service Solutions

When the COVID-19 pandemic hit the U.S. early this year, many restrictions were put into place and among other safety measures, merchants that remained open started encouraging customers to use contactless payment methods. While other parts of the world were already familiar with the benefits of this payment method, the adoption in the U.S. had been growing at a very slow rate. However, the pandemic acted as a catalyst and now it’s widely being used by merchants and consumers alike. This was the turning point for contactless payments in the U.S., but I think this will also be pivotal for the adoption of self-service solutions and a growing range of use cases.

Read More

Grocery Round-Up: From Delivery to Smart Shopping Carts

While most retail industry players faced business challenges as COVID19 surged in the U.S., grocers experienced growth. These stores followed guidelines around social distancing, store capacity and even added contactless payments and curbside pick-up options available in many instances for safe shopping.

Read More

Subscribe