Travel Lightly with a Nimble POS System

A far cry from the near-empty airports of a few years ago, words like ‘chaos’ and ‘disaster’ are being bandied about to describe the Summer 2022 air travel experience. Agile POS systems are a must in this current travel environment, just as they were throughout the chaos of another type that defined the previous few years. Some travel and hospitality trends – especially those related to POS terminals and other POS technology – that were in force ahead of 2022 are likely to stick around for 2023, but for different reasons than the ones that put them into favor in the first place.

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What Can a POS System Do for the Customer Experience?

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Driving a Better Fan Experience in the Stadium

It’s my favorite time of year – we’re down to the final game of the NFL season and it’s looking like it will be a great game. As a huge UGA fan, I’m of course rooting for Matt Stafford to lead the Rams to victory. As we gear up for the big game, I’ve also been thinking a lot about the fan experience in stadiums and event venues. While having a good view of the field is always important, the fan’s concession and pro shop experience is also critical.

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Why Self Service is the Answer for a Better Customer Experience

In a lot of our recent blogs, we’ve talked a lot about the growing shift in customer expectations and the role that technology can play in managing them. One of the most interesting shifts for customers is the premium that is being put on convenience. For example, NRF’s recent Convenience and the Customer report found that over 90% of consumers are more likely to choose a retailer based on convenience, with 83% of consumers highlighting that convenience was a stronger factor than it was for them five years ago. The report found that this was due to people not wanting to dedicate as much energy or time to shopping to focus on other aspects of their life.

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Don’t Let EMV Be an Afterthought for Your Self-Service Solutions

When you look at the world of self-service and vending solutions, EMV acceptance is still a big concern. Most merchants that have fixed or mobile payment infrastructure are either already ready to accept chip cards or will soon be. On the other hand, thanks to the card brands, customers are also well adjusted to using EMV cards and understand the security benefits it offers. So why are self-service solutions falling behind when it comes to migrating to EMV? Four main reasons:

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