Driving a Better Fan Experience in the Stadium

It’s my favorite time of year – we’re down to the final game of the NFL season and it’s looking like it will be a great game. As a huge UGA fan, I’m of course rooting for Matt Stafford to lead the Rams to victory. As we gear up for the big game, I’ve also been thinking a lot about the fan experience in stadiums and event venues. While having a good view of the field is always important, the fan’s concession and pro shop experience is also critical.

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Why Self Service is the Answer for a Better Customer Experience

In a lot of our recent blogs, we’ve talked a lot about the growing shift in customer expectations and the role that technology can play in managing them. One of the most interesting shifts for customers is the premium that is being put on convenience. For example, NRF’s recent Convenience and the Customer report found that over 90% of consumers are more likely to choose a retailer based on convenience, with 83% of consumers highlighting that convenience was a stronger factor than it was for them five years ago. The report found that this was due to people not wanting to dedicate as much energy or time to shopping to focus on other aspects of their life.

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Don’t Let EMV Be an Afterthought for Your Self-Service Solutions

When you look at the world of self-service and vending solutions, EMV acceptance is still a big concern. Most merchants that have fixed or mobile payment infrastructure are either already ready to accept chip cards or will soon be. On the other hand, thanks to the card brands, customers are also well adjusted to using EMV cards and understand the security benefits it offers. So why are self-service solutions falling behind when it comes to migrating to EMV? Four main reasons:

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Offer Kiosks to Enhance Your Clients' Omnichannel Businesses

Kiosks bring a part of the digital shopping experiences in-store as well as providing a sanitary, socially distanced way to pay.

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Present and Future of Self-Service Solutions

When the COVID-19 pandemic hit the U.S. early this year, many restrictions were put into place and among other safety measures, merchants that remained open started encouraging customers to use contactless payment methods. While other parts of the world were already familiar with the benefits of this payment method, the adoption in the U.S. had been growing at a very slow rate. However, the pandemic acted as a catalyst and now it’s widely being used by merchants and consumers alike. This was the turning point for contactless payments in the U.S., but I think this will also be pivotal for the adoption of self-service solutions and a growing range of use cases.

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