Don’t Let EMV Be an Afterthought for Your Self-Service Solutions

When you look at the world of self-service and vending solutions, EMV acceptance is still a big concern. Most merchants that have fixed or mobile payment infrastructure are either already ready to accept chip cards or will soon be. On the other hand, thanks to the card brands, customers are also well adjusted to using EMV cards and understand the security benefits it offers. So why are self-service solutions falling behind when it comes to migrating to EMV? Four main reasons:

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Offer Kiosks to Enhance Your Clients' Omnichannel Businesses

Kiosks bring a part of the digital shopping experiences in-store as well as providing a sanitary, socially distanced way to pay.

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Present and Future of Self-Service Solutions

When the COVID-19 pandemic hit the U.S. early this year, many restrictions were put into place and among other safety measures, merchants that remained open started encouraging customers to use contactless payment methods. While other parts of the world were already familiar with the benefits of this payment method, the adoption in the U.S. had been growing at a very slow rate. However, the pandemic acted as a catalyst and now it’s widely being used by merchants and consumers alike. This was the turning point for contactless payments in the U.S., but I think this will also be pivotal for the adoption of self-service solutions and a growing range of use cases.

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Consumer Demands for Self-Service Drive New Opportunities for Retail ISVs

From boutique to big box, retailers of all sizes are responding to growing consumer interest in using self-service technology solutions. Surveys are consistently finding that consumer acceptance of these solutions is growing, with 73% of shoppers saying they prefer retail self-service technologies over engaging with store associates.

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Self-Service Has Become A Leader in Improving Customer Experience in Transit

Quality customer experience used to be based entirely on how well employees handled face-to-face interactions. With more customers feeling comfortable with the technology at their fingertips, this has changed. There’s been a rise in self-service options across industries and markets, driven by the convenience and speed customers have come to expect in a technologically-advanced world. With self-service options, like kiosks, businesses can improve efficiency, create new business opportunities and enhance the customer experience.

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