Can Better Fulfillment Lead to a Stronger Customer Experience?

When Nordstrom opened its doors as a shoe store in 1901, it was no doubt a place where the retail customer experience was intimate. Initially as a store with just one product, it’s easy to imagine the owner and clerks knew the habits and tastes of their customers. Some may even have had lines of credit there. Fast forward 121 years.

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How Connectivity and Enablement Lead to a Better Customer Experience

When you think about an ideal smart home, it probably includes smart appliances like a fridge or a stove, your thermostat, light bulbs, a sound system, security system, etc. And while having all these connected devices can certainly make managing your home easier, it’s likely that that most devices come from different service providers. This means the need for multiple apps to manage all of your services, which for anyone is less than ideal if you’re trying to do multiple tasks at once – like changing your lights, audio system and thermostat to turn on when you get home. Now imagine being able control all these systems from one app – wouldn’t that make your life a lot easier? You could make changes for multiple devices at once or even allow them to send data to each other to improve your experience.

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Leveraging Technology to Elevate the Guest Experience

While all companies have been impacted by the COVID-19 pandemic, the hotel and lodging industry was hit particularly hard. And while the industry continues to rebound with more people traveling every day, it’s important to remember that consumers expectations have shifte

d significantly. To that end, Hospitality Technology’s Lodging Technology Study found that 52% of respondents reported that their guests increasingly prefer digital experiences over encounters with staff. This follows the trends we’re seeing in other industries as consumers continually are opting for more streamlined, associate-less merchant interactions. For example, buy online, pick up in-store in retail and mobile ordering for restaurants.

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How Augmented Reality Can Impact Your Business

Whether we like it or not, the evolution and use of consumer technology continues to impact how consumers engage with brands and make purchases. Think about your smartphone, for example, who would have thought 15 years ago that we’d be using it to make both online and in-store purchases? While much of the technology consumers use every day was destined for the retail world eventually, the COVID-19 pandemic played a critical role in catalyzing the use of many technologies.

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What’s the Difference Between PIN on Glass and PIN on Mobile?

With Apple’s recent announcement of Tap to Pay on iPhone, use of mobile devices to accept payment at the point of sale continues to gain traction. With that in mind, I thought it was important to discuss the differences between PIN on terminal, PIN on glass and PIN on mobile, as card authentication will continue to play a big role in how tap to pay on mobile devices will ultimately work.

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