Peter Charpentier

Recent Posts

Understanding Emerging Retail Trends for Grocery Stores

Merchants can have a positive impact on the customer checkout experience by providing quick service, implementing a simple interface, offering a variety of payment options and more. In a unique environment like grocery, fulfilling these needs can be challenging - but the most logical way to elevate the commerce experience is to have a complete understanding of current retail trends and how they can help grocers create loyal customers.

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What Should You Look for in a Payment Solution?

One of the most important pieces of technology in your business is your payment acceptance solution. It enables you to securely accept electronic payments from your customers and can help improve their customer experience. But let’s face it. You’ve had a system in place for years which is now slow and doesn’t accept all forms of electronic payments (EMV, contactless, etc.). In addition, you’ve realized how consumers these days are used to so many unique shopping experiences. You wish to have the growth and innovation in your business. You want a solution that is not only technologically advanced but takes your customers’ experience to the next level.

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Transform Customer Experience with Android-Powered Payment Solutions

We live in an experience economy and every business is trying hard to emotionally engage with their customers to make their shopping journey a positive one. Today, the market is filled with similar products and services and this pushes customers to pay close attention to the overall experience. How they grade these experiences can determine if they will spend money with that business again.  

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Tech-Enabled Stadiums and Arenas are Taking Fan-Experience to the Next Level

Think of the last time you went to see your favorite sports team at a stadium -- how much preparation did you need before you went? Did you need to buy a ticket online, print it and remember to bring it? Did you have to keep track of a parking stub to get your car out of the lot? Did you tailgate beforehand to avoid spending the whole game in line at the concession stand rather than in your seat?

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Prepare for BOPIS in Your Grocery Environment with these Six Steps

In my previous blog post, I discussed the growth of  Buy Online Pick-Up in Store (BOPIS) in the retail environment and how it is gaining traction in the grocery segment. I also explored how the adoption of BOPIS among grocers has been slow due to four main challenges:

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