One of the key benefits virtually every industry has seen as a result of the pandemic is the increased adoption of digital services and solutions to streamline processes and make businesses more efficient. We’ve certainly seen it within the retail industry as merchants looked to make new fulfilment options available to customers, like buy online pick up in-store (BOPIS) and curb side pick up options. And while these eCommerce-centric options provided peace of mind for consumers during the pandemic, new data from ChaseDesign shows that BOPIS purchases are declining compared to 2020 and 2021.