Peter Charpentier

Recent Posts

Tech-Enabled Stadiums and Arenas are Taking Fan-Experience to the Next Level

Think of the last time you went to see your favorite sports team at a stadium -- how much preparation did you need before you went? Did you need to buy a ticket online, print it and remember to bring it? Did you have to keep track of a parking stub to get your car out of the lot? Did you tailgate beforehand to avoid spending the whole game in line at the concession stand rather than in your seat?

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Prepare for BOPIS in Your Grocery Environment with these Six Steps

In my previous blog post, I discussed the growth of  Buy Online Pick-Up in Store (BOPIS) in the retail environment and how it is gaining traction in the grocery segment. I also explored how the adoption of BOPIS among grocers has been slow due to four main challenges:

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Four Challenges Grocers Face While Adopting BOPIS

eCommerce changed the way consumers shop forever. Today, customers can get what they want delivered to their doorstep without getting up from their couches. Consumers even took to buying their groceries online and services like Walmart and Instacart have taken over the online grocery market.

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Four Ways Technology Has Changed Traditional Payments

When we think about payments, experiences have changed significantly over the last 50 years. Technology advancements, the need for convenience, security and regulations have all played a part in causing significant shift in the way we pay for goods and services. Historically, only cash was used for most purchases. Checks became a viable option for bigger purchases as it allowed people to carry reduced amounts of cash. Next, came the plastic credit and debit cards where just one swipe changed everything and enabled our wallets to be smaller but our purchasing power to be bigger.

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Create Rich Emotional Connections with Your Customers to Boost Your Retail Business

Anyone can buy what you sell, but how do you know they’ll come back to buy from you again? And what is it that brings them back? These are important questions in understanding why your customers buy from you and not your competitors. An important factor that retailers should consider while organizing their sales strategy is how their products, services and everyday interactions make customers feel. Emotion is a major driver for purchases, and an even bigger driver when it comes to loyalty.

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