Going Beyond Contactless with Value-Added Service

2020 changed a lot of things for everyone – most companies adapted to work from home models while schools and universities adapted to remote learning. When it came to payment technology – contactless usage skyrocketed around the globe – even in countries where the technology had been popular for years. The COVID-19 pandemic catalyzed the adoption in many countries as “touchless” experiences became imperative to the safety and security of consumers across all industries. Businesses across the globe dramatically increased investment in touchless experiences for their customers - from retail payments to subway transit passes, to even check-in at hotels.

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The Past, Present and Future of Contactless Technology

All Eyes on Contactless Payments

Even before the sweeping effects of COVID-19, contactless payments comprised a heavy percentage of modern retail purchases. As once shuttered businesses begin to reopen and adapt to more germ-conscious customers, contactless payments have emerged as an essential solution to have in place.

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Use Contactless to Enhance Guest Experience in Your Hospitality Business

Contactless payments have gained popularity in the U.S. over the last few years. Mobile wallets such as Apple Pay, Samsung Pay and Google Pay were introduced as the EMV migration was in full swing, and allowed merchants to offer their customers another secure payment method. While the adoption of this payment method in retail and restaurants has been consistently increasing, hotel and lodging businesses haven't seen much traction. Part of the reason is that most of these businesses weren’t proactive in adopting it. Why, you ask? For a couple of reasons:

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The Future of Contactless Is Now

The idea of paying with your phone or your watch at a store almost seemed laughable a decade ago. The typical US consumer was so accustomed to using cash or their credit cards, they had a hard time trusting the reliability of this payment method. Contactless payments have had a slow growth in the U.S. compared to other developed parts of the world – if you look at consumers in Canada and many European nations, they have been used to contactless payments for years and the U.S. has had to play catch up since.

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Go Contact-Free with Contactless

Check out our infographic about the growth of contactless transactions and how it is expected to increase dramatically following the public health crisis that COVID-19 has created globally.

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