Top Three Trends in Retail: Customer Experience with a Twist

Are offline stores disappearing in the age of eCommerce? The traditional store as we know it seems to be becoming a thing of the past. But one walk around NRF Retail’s Big Show this past January and it was clear that stores are not leaving, just changing, as we enter a new era in customer experience possibilities. Retailers that once focused mainly on the best in-store positioning for sales are now focused on creating a conceptual experience for consumers, whereby some don’t even offer in-store sales. Here are the top three trends that Gilles Brabant, Ingenico ePayments Head of Sales, believes we’ll begin to see more of in retail this year:

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Spice Up Your Customers’ Retail Shopping Experience

The retail shopping experience hasn’t evolved much in the past 10 years. While some retailers have introduced new technologies to enhance the in-store shopping experience, most retail environments remain fundamentally unchanged. Customers walk in, they pick up the goods they want and they wait in line at the checkout counter.

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Trendspotting in the Payments Space

As the fintech revolution gathers pace, retailers must have an eye on the key trends shaping the industry in order to stay ahead of technological transformation already underway. Here, Ingenico outlines seven key trends that will have a profound impact on the sector.

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Make the Holidays Merrier with Better In-Store Experiences

Another holiday season is upon us, and trends are pointing to a huge sales opportunity for retailers. According to an article in Bloomberg, retail sales were higher than forecasted in October and marked the largest growth since 2014. The National Retail Federation (NRF) is also forecasting that holiday sales will increase this year. 

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3 Things You Shouldn’t Miss Out On at RSPA’s RetailNOW 2016

The Retail Solutions Providers Association’s (RSPA) signature event, RetailNOW, is being held in Grapevine, Texas this year, and we are excited to be a part of it. The event brings together thought leaders from across the retail industry with various expertise, including software, hardware, and payments. As you prepare to attend the show, here are a few things you should definitely check out:

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