In my previous blog post, I discussed the growth of Buy Online Pick-Up in Store (BOPIS) in the retail environment and how it is gaining traction in the grocery segment. I also explored how the adoption of BOPIS among grocers has been slow due to four main challenges:
The holiday season is upon us and it’s one of the busiest times of the year for most retailers and NRF forecasts retail sales are likely to grow between 3.8 and 4.4 percent in 2019. With more shoppers come into the stores this year, merchants get additional opportunities to delight them with great experiences.
eCommerce changed the way consumers shop forever. Today, customers can get what they want delivered to their doorstep without getting up from their couches. Consumers even took to buying their groceries online and services like Walmart and Instacart have taken over the online grocery market.
You’re standing in a long line at the grocery store with a can of cranberry sauce, a gallon of vanilla ice cream and a pumpkin pie in your basket. You’re there on busiest grocery shopping day of the year, the day before Thanksgiving, and even though you are in the express lane, it’s moving slowly. The result is likely to be a long wait and a poor checkout experience.
Over the last decade, mobile POS solutions have evolved from being a cost-effective, simple-to-implement solution for the SMB segment to a key component in enhancing the customer experience in enterprise retail environments. According to Juniper Research, the adoption of these solutions will drive annual mobile POS transactions from 28 billion in 2018 to over 87 billion by 2023.
