Bradford Giles

Recent Posts

How the Pandemic Facilitated Increased Adoption of Three Existing Technologies in Retail

Since the COVID-19 pandemic took hold in the U.S., the retail industry has been turned on its head. With stay-at-home orders and lockdowns in place, all nonessential retailers were closed, pushing most of the transactions online. Today, as all U.S. states are reopening in phases, retail looks a lot different with capacity restrictions, social distancing requirements and other safety precautions. These changes not only affect sellers but the payment solution providers that work with them. Payment providers need to innovate quickly to keep up with the changing environment and help customers comply with public health guidelines. They also must do all of this while meeting the expectations of the shoppers for a good, easy and safe experience.

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NRF’s 2020 Big Show Takeaway: Retailers are Looking to the Future to Ensure Success

Every year our teams from around the globe attend NRF’s Big Show to see the latest and greatest in retail technology. We listen to the chatter and look for trends that are applicable today and in the future. After meeting with our partners and customers, we left NRF with great insight and are excited to see how this evolves within all our initiatives in 2020 and beyond.

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Start 2020 Strong with the Right Payments Technology Partner

The new year is here and ISVs, ISOs and VARs continue to play a crucial role in delivering innovative business solutions into the markets they serve. But for many of these organizations, payment technology is not a core competency, and it doesn’t to be. 

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Technology Can Greatly Improve the Customer Experience – Or Ruin It. Here’s What You Need to Know

Customer experience is one of the most talked-about topics for retailers today, in any segment, in-store or online. This includes providing choice, prioritizing personalization and innovating wherever possible. But what we don’t talk about as often is the importance of showing you value your customer’s time.

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Self-Service Tech in QSR: Why User Interface May Be More Important Than You Thought

Self-service innovations in the quick-service restaurant (QSR) space, including mobile order-ahead and in-store kiosks, are booming. The self-service kiosk market is expected to reach $30.8 billion by 2024. This ramp-up is likely because these innovative ordering and guest service options have been shown to improve order accuracy, increase average ticket value, reduce wait times and help collect data to inform how to better serve guests. This makes QSRs happy and it also delights the guest (or so that’s the goal). When implemented properly, these new technologies can create a positive and memorable guest experience. However, if it’s not implemented properly, that memorable experience may not be a good one.   

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