In the travel industry, innovation is rapidly changing the consumer experience and payments can be a real growth accelerator. We spoke with Eric Liebman, our new Head of Travel at Ingenico ePayments, to find out what’s trending and what online businesses are looking for from a payments service provider.
Over the years, our teams in operations and client services have discovered that there are three main guiding principles that contribute to better customer service:
Five graduate students from Northwestern University’s Medill School of Journalism, Integrated Media and Communications were given the reins at Ingenico ePayments to explore a project centered around the Payment Moment of Truth (PMOT).
Cecilia Aycinena, Yo-Ting Hung, Peiyuan “Suki” Shao, YingYing “Arielle” Su and Jiayue “Jess” Yang spent 11 weeks in the Summer Immersion Quarter learning the ins and outs of data analysis, ePayment software and teambuilding.
