Justin Zeigler

Recent Posts

Why Every Merchant Needs Omnichannel Payments Post-COVID-19

The year 2020 changed has forever changed how retailers, restaurateurs and other merchants will accept payment. Consumers wanted – and expected – the ability to pay online, via mobile app, with contactless cards or mobile wallets, or in-person with EMV chip cards. Most of all, they expected the choice to pay in ways that were most convenient or made them feel most secure during social distancing.

To respond to this demand, merchants adapted their operations to meet those expectations by introducing or enhancing existing processes, such as:

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6 Takeaways from the 2020 Holiday Shopping Season

After a year of nothing but the unexpected, the 2020 holiday shopping season was generally pretty predictable. Even without taking the impact of the COVID-19 pandemic into account, the industry saw the continued move away from in-store cash sales to digital and omnichannel experiences, which began several years ago.

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POS Data Security: Are You Doing Enough to Keep Merchants Safe?

How point of sale (POS) ISVs and VARs provided solutions to their clients has evolved over time. When ISVs first developed POS software, the focus was on the technology itself and how superior management via purpose-built solutions compared to using electronic cash registers and standalone credit card terminals. As more businesses implemented POS systems, the focus shifted toward the customer experiences they could provide and the impact it had on merchants’ competitiveness. Although the importance of leveraging technology for greater efficiency and enhanced CX continues, a new priority has emerged: POS data security.

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How Gen Z Consumer Trends Are Impacting Payments

Generation Z, people born from the mid-1990s to early 2000s, is emerging as the next consumer force. The oldest of the 68 million Americans who are part of Gen Z are now completing their education, entering the workforce, and building wealth. Gen Z’s estimated spending power in the U.S. is as much as $143 billion, with indirect spending power of $600 billion. Just as when millennials became a predominant consumer force and ignited changes throughout the industry, ISVs and VARs will see changes triggered by the rise of Gen Z.

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How to Help Physicians Collect Healthcare Payments from Patients

Healthcare providers are facing monumental challenges. Healthcare organizations must address mounting regulatory requirements, finding ways to efficiently address data management, training, audits, and how they will respond if a data breaches or noncompliance issue occurs. They’re also dealing with technology disruption, which requires them to keep up with the latest innovations to provide the highest standards of care and patient experiences. Healthcare organizations are also addressing rising costs of hiring and retaining skilled practitioners and operational expenditures.

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