Bruce Rasmussen

Recent Posts

Self-Service Has Become A Leader in Improving Customer Experience in Transit

Quality customer experience used to be based entirely on how well employees handled face-to-face interactions. With more customers feeling comfortable with the technology at their fingertips, this has changed. There’s been a rise in self-service options across industries and markets, driven by the convenience and speed customers have come to expect in a technologically-advanced world. With self-service options, like kiosks, businesses can improve efficiency, create new business opportunities and enhance the customer experience.

Read More

Implementing Unattended Solutions in Your Business? Consider These Three Things

The demand for kiosk and vending solutions is growing. The second annual Kiosk Market Census Report found global interactive kiosks — not counting vending machines, ATMs and mounted tablets — reached $9.22 billion in 2019, marking a 17.6 percent 1-year gain and surpassing the prior year's growth rate. The estimated value of the global intelligent vending machine market by 2025 is forecasted to be $15 billion.  

Read More

Self-Service Kiosks are Becoming Popular in Restaurants. Here's Why

According to a new report by Tillster, the self-service kiosk market is expected to reach an estimated $30.8 billion by 2024, with a significant portion of that growth coming from the food and beverage industry. Quick Service (QSR) and fast-casual restaurant chains continue to make headlines about plans to implement kiosks or touting success stories such as Panera’s.

Read More

Contactless Payments for U.S. Transit: A Long Time Coming

When people talk about contactless payments being the norm in transit they most often think of Transport for London, which has been incredibly successful with more than a million taps a day. What they don’t typically think of: U.S. transit. But things are changing.

Read More

Guest Services Needs in Hotels Are Changing. Here’s How Kiosks Can Meet Those Needs

In the hotel industry, the quality of your guest service can make or break your business (one negative review can have a much bigger impact than a positive one). With that in mind, consider this experience of a frequent traveler:

Read More