Kyle Utterback

Recent Posts

4 Ways Restaurants Can Prepare for a Post-COVID World

The COVID-19 vaccination rollouts are successfully progressing in the US, and it finally seems like the dust of pandemic disruption may be settling. Last year we saw many technology trends and use cases crop up in the restaurant industry. From curbside pick-up to contactless payment acceptance, restaurants quickly adapted to better serve customers in dynamic circumstances. With over a year of customers getting used to these conveniences, restaurant businesses need to rethink the best ways to prepare for the post-COVID world.

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Restaurants Can Improve Operations and Customer Experience with Pay-at-the-Table

A lot of factors go into making a well-liked restaurant, from serving great food and providing top-notch service to ensuring a positive guest experience. In today’s digital age, the tech and restaurant industries have merged to streamline these processes, ultimately improving operations and customer satisfaction, all by using innovative technology, such as a Pay-at-the-Table solution.

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Innovate Restaurant Experience for Customers with Payment Technology in 2020

Over the last few years, enhancing the customer experience has gained a lot of traction among restaurant business owners. In fact, Deloitte’s 2019 report on restaurants discusses how good quality food is basic table stakes, while the customer experience is what takes a restaurant to the next level.

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Restaurants Incorporating Customer-Facing Technology Are Positioned for Growth

You could call the restaurant industry the canary that indicates the health of the economy. When things are good, people love to eat out — and that’s certainly one reason why, right now, the restaurant business is growing. A recent report from retail industry analyst IHL projects $744 billion for total 2019 sales — an increase of 4.2 percent. Moreover, new location openings are up, with 2,346 new QSR stores and 565 table service restaurants on tap for 2019. 

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Antimicrobial Technology in Quick Service Restaurants: When Hand-Washing Isn’t Enough

One of the most impressive features of a quick service restaurant (QSR) is the unrivalled customer turnover in a day. According to the Centers for Disease Control and Prevention (CDC), from 2013 to 2016 roughly one third of adults consumed fast food on a given day. Coupled with the fact that 95 percent of people fail to wash their hands well enough to kill harmful bacteria, many surfaces and frequently handled items such as tables and payment terminals are subject to hundreds of fingers, sneezes and other potential sources for germs.

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