Kyle Utterback

Recent Posts

Restaurants Incorporating Customer-Facing Technology Are Positioned for Growth

You could call the restaurant industry the canary that indicates the health of the economy. When things are good, people love to eat out — and that’s certainly one reason why, right now, the restaurant business is growing. A recent report from retail industry analyst IHL projects $744 billion for total 2019 sales — an increase of 4.2 percent. Moreover, new location openings are up, with 2,346 new QSR stores and 565 table service restaurants on tap for 2019. 

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Antimicrobial Technology in Quick Service Restaurants: When Hand-Washing Isn’t Enough

One of the most impressive features of a quick service restaurant (QSR) is the unrivalled customer turnover in a day. According to the Centers for Disease Control and Prevention (CDC), from 2013 to 2016 roughly one third of adults consumed fast food on a given day. Coupled with the fact that 95 percent of people fail to wash their hands well enough to kill harmful bacteria, many surfaces and frequently handled items such as tables and payment terminals are subject to hundreds of fingers, sneezes and other potential sources for germs.

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Three Ways You Can Gather Customer Feedback and Enhance Experience in Your Restaurant

Running a restaurant is tough, and public reviews about it can make or break the business. With over 100 million reviews on Yelp, ‘restaurants’ is one of the most-reviewed categories on the site. People love talking about their experiences and adding to the conversation.

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Boost Your Brand and Sales by Adding Mobile POS to Your In-Store Strategy

In the last few years, mobile POS has become a big part of many retailers’ in-store strategy. In the latest PYMNTS mPOS Tracker, 67% of surveyed retailers said omnichannel offerings are a priority in 2019. Nearly half, 45%, consider mobile POS to be essential within that strategy.

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