Mike Ryan

Recent Posts

Use Contactless to Enhance Guest Experience in Your Hospitality Business

Contactless payments have gained popularity in the U.S. over the last few years. Mobile wallets such as Apple Pay, Samsung Pay and Google Pay were introduced as the EMV migration was in full swing, and allowed merchants to offer their customers another secure payment method. While the adoption of this payment method in retail and restaurants has been consistently increasing, hotel and lodging businesses haven't seen much traction. Part of the reason is that most of these businesses weren’t proactive in adopting it. Why, you ask? For a couple of reasons:

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Innovative Payments Can Help Attract Adventure and Luxury Travelers

It’s been estimated that the global luxury travel market will generate $1,614 billion by 2026, and for many in the hospitality industry, this is a great opportunity for growth. To tap into the needs and desires of adventure and luxury travelers, it’s important to consider how businesses can leverage innovative payment solutions that can help make their trip planning and experience as seamless as possible.

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Enhance Your Guests’ Hotel Stay with RFID Technology

According to a report from the U.S. Travel Association, travelers spent $1.1 trillion in 2018 – $23.3 billion of which was attributed to lodging costs. With the number of travelers increasing every year, expectations for good hotel service will continue to rise as well.

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Exceed Travelers’ Expectations in 2020 with Innovative Payment Technology

As we approach 2020, the past decade has shown a burst in travel demand, as well as the technology that has shaped how we travel. The U.S. travel industry has been on the rise since the last economic recession and is continuing to flourish. From 2009 to 2017, U.S. hotel gross bookings grew from $116 billion to $185 billion and airline revenue jumped from $155 billion to $222 billion, according to Deloitte’s 2019 travel and hospitality industry outlook report.

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Enhance Your Hotel Guest’s Experience with More Choice for Check-in

While the hotel front desk has traditionally been the first point of contact for check ins, an evolution of guest preference towards more choices has encouraged hoteliers to expand check-in capabilities. While the front desk still provides a personalized touchpoint for high-quality guest service, new ways to check in are providing service for guests who are looking for speed, convenience and self-service over a traditional experience.

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