While the hotel front desk has traditionally been the first point of contact for check ins, an evolution of guest preference towards more choices has encouraged hoteliers to expand check-in capabilities. While the front desk still provides a personalized touchpoint for high-quality guest service, new ways to check in are providing service for guests who are looking for speed, convenience and self-service over a traditional experience.
The hospitality industry is always on its toes to make sure its guests have the best experience possible. Most hotel and lodging businesses work hard to ‘wow’ their guests and hope they keep coming back for more. Over the years, guest needs have evolved from just looking for a place to stay in their destination city to expecting unique experiences.
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