Ingenico Blog / U.S.

shaping the future of payment

Thomas Luke

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The Changing Retail Consumer and What Merchants Can Do

The COVID-19 pandemic has fundamentally changed the way we live, shop and do business. Those that have been working from home for the past few months have realized the benefits of it. According to Accenture’s recent report, “How is COVID-19 Changing Retail Consumer,” 53% of people who never worked from home previously now plan to continue to in the future. When it comes to retail shopping, merchants   think hard about measures they should take to make shoppers feel safe and comfortable. Consumers on the other hand, also look at store guidelines before deciding if they want to shop there or not.

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How Merchant Expectations from Their Payment Solutions Are Changing

Over the last few decades, the payment industry has seen a significant evolution in technology and consumer behavior. Today, payment technology comes in many form factors. From mobility solutions that help taking payment to the shopper to fixed in-lane terminals or self-service solutions that offer quick and secure checkouts, new solutions are designed to help merchants better serve their customers. As consumers increasingly get immersed in these experiences, they will begin to expect these advancements from all other businesses.

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The Future of Payments is Invisible

What comes to mind when you think of invisible payments? Is it the Amazon Go experience where a customer walks into a store, picks up the merchandise is automatically charged through their app as they walk out? Is it the instance where a customer uses their Apple Watch to pay for what they’ve bought in the grocery store? Or is it when a rider gets out of their Uber or Lyft as they reach their destination and the app takes care of the payment? The invisibility of payment depends on the consumer perception. It all comes down to how much friction there in the whole checkout experience. Do the consumers have to reach for their wallets? Do they have to use their phones at all to initiate the service even though the payment might be automatic?

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This Holiday Season, Let All Your Channels Sing Together

All any retail business wants for this holiday season is their customers to be happy and their revenue to increase. However, over the years, eCommerce sales have grown compared to in-store. With the success of giants like Amazon and other players in the market, brick and mortar businesses have started to think about reaching their customer base in new innovative ways and get them back into the store. But maybe, it is not about that. Consumer preference on how they shop are evolving and they are using each channel differently.

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How to Make Omnichannel Retail a Seamless Experience

Shoppers today want and expect a consistent, seamless experience across all channels they use for shopping – online, mobile, social and in the store. To retailers, it’s omnichannel. To customers, it’s just how shopping is done these days and retailers who can’t deliver will find themselves falling behind.

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  • Why More Merchants and Solution Providers Are Turning to the Subscription Model for Payment Terminals
  • 2022 Holiday Shopping Trends
  • Perfecting Personalized Experiences via Payment Data
  • What Does the Payments Landscape Have in Common with House of the Dragon?
  • Why Tap to Phone Could Accelerate Digital Payments
  • How to Level the Playing Field for SMB Retail
  • The Next Big Thing: Payments Platform as a Service
  • Travel Lightly with a Nimble POS System
  • Will Mobile Wallet Payments Adoption Increase in the U.S.?
  • Consumers’ Preferred Payment Methods, by Generations
  • Payment Terminal as a Sales Lifeforce
  • What Is Common Debit Aid And Why Does It Matter?
  • Is Your Legacy POS Sale Dead To You?
  • Serve Customers Success with Restaurant POS Innovations
  • Summer is Here: So is the Multi-Touch Customer Experience
  • What Can a POS System Do for the Customer Experience?
  • Lose the Lines, Gain the Sales
  • Can Better Fulfillment Lead to a Stronger Customer Experience?
  • Leveraging Digitization for a Better In-Store Experience
  • How Connectivity and Enablement Lead to a Better Customer Experience
  • Following Up on ETA TRANSACT 2022
  • Are You Ready to Date Your Customers?
  • Leverage the Right Checkout Technology for a Better Customer Experience
  • Leveraging Technology to Elevate the Guest Experience
  • How Augmented Reality Can Impact Your Business
  • Why Opting In On Digital Services Matters
  • Leveraging Pay-at-the-Table to Improve the Customer Experience and Streamline Operations
  • What’s the Difference Between PIN on Glass and PIN on Mobile?
  • Is Retail Ready for Crypto?
  • Driving a Better Fan Experience in the Stadium
  • Why Self Service is the Answer for a Better Customer Experience
  • How ISVs Can Benefit from Listening to Their Merchant Customers
  • Recapping NRF 2022: Retail’s Big Show: What’s in Store for This Year and Beyond
  • A Balanced Security Approach to Payments Must Include Your Employees
  • Three Key Considerations For A Better Retail Experience in 2022
  • Five Things the Retail Environment Expect from Payment Solutions
  • Buy Now Pay Later: Add Now, Don’t Wait Until Later
  • Five Ways Investing in a Cloud POS System Can Benefit Your Business
  • Four Reasons Why an Android Platform is a Key Ingredient for Your Restaurant Technology Recipe
  • Three Ways to Delight Your In-Store Customers This Holiday Season
  • Improve Your Banking Customer’s Experience in Three Ways
  • The Need for Frictionless Payments
  • Transition to a Smart POS Era
  • Reimagine Retail with the Point of Decision in Mind
  • Should Merchants Care About Cryptocurrency Right Now?
  • Maintain the Health of Your Payment Tech Investment with Estate Management
  • Overcome Four Key Challenges in Restaurants with Pay-at-the-Table
  • Four Ways SMBs Can Meet Post-Pandemic Customer Needs
  • How ISVs Can Help Merchants Improve Customers Experience and More with Payment APIs
  • Six Ways Technology Has Changed Traditional Payments
  • Has the Retail Consumer Changed for Good?
  • VARs: Offer Future-Proof, Cost-Effective Solutions with Android
  • Go Beyond PCI Compliance with a Balanced Security Approach
  • Four Reasons Why Transit Operators Need Contactless Payments
  • What is WIC and How Does It Work?
  • Guiding Your Merchant Customers into the Era of Android
  • Going Beyond Contactless with Value-Added Service
  • 6 Challenges with Non-Phone-Based Biometrics
  • Enhance the Patient Experience with These Six Use Cases
  • What Are Biometric Payments and How Do They Work?
  • The Android Platform: What It Is and How Your Business Can Benefit from It.
  • What is Click & Collect and Why Should Retailers Care?
  • 4 Ways Restaurants Can Prepare for a Post-COVID World
  • 5 Use Cases That Food and Drug Retailers Need to Offer Their Customers
  • What do Superhero Movies and Agile Payment Solution Roadmaps Have in Common?
  • 5 Payment Trends to Expect in 2021
  • QR Code Payments: Should Merchants Accept It? Maybe
  • Mobile Payments Solutions and Services in a Post-COVID World
  • Don’t Let EMV Be an Afterthought for Your Self-Service Solutions
  • QR Code Payments: What Are They and How Do They Work?
  • What is Ecos and What It Means for Merchants?
  • Understanding Common Debit AID and Why It Matters
  • Retail and the Power of Influence
  • How Travel and Hospitality is Going to Change in the Coming Years
  • Why Every Merchant Needs Omnichannel Payments Post-COVID-19
  • Card-Present Transactions Are Better for Your Grocery Business
  • Retail Challenges in a Post-COVID World
  • Consider As-a-Service Model for Your Payment Solution Needs
  • Android Payment Solutions Can Be a Game Changer for SMBs
  • Why Validated P2PE Services Will Be a Major Asset for Grocers in 2021
  • 6 Takeaways from the 2020 Holiday Shopping Season
  • Four Ways ISVs Can Help Their SMB Customers Boost Business
  • Repair and Warranty: Do I Really Need it for My Payment Solutions?
  • How To Prepare Your Hospitality & Travel Businesses For a Post-COVID World
  • 4 Things Every Theme Park and Attraction Should Be Doing Now To Adapt to the New Technology Landscape
  • The Changing Retail Consumer and What Merchants Can Do
  • Here’s How You Can Prepare Your Small Business Customers for 2021
  • The Holiday Season is Set to Change the Future of Retail Shopping
  • Android Payment Solutions: Overcoming Four Common ISV Challenges
  • How Grocery Store Owners Can Prepare for Their Busiest Holidays
  • Hospitality Round-Up: Hotels & Travel in a Post-COVID World
  • Three Common Challenges to Effectively Deploying Payment Solutions in Grocery
  • How Merchant Expectations from Their Payment Solutions Are Changing
  • Offer Kiosks to Enhance Your Clients' Omnichannel Businesses
  • What Consumers and Merchant Expect from Their Checkout
  • Protect Your Payment Tech Investment with a Strong Customer Care Program
  • How the Pandemic Facilitated Increased Adoption of Three Existing Technologies in Retail
  • POS Data Security: Are You Doing Enough to Keep Merchants Safe?
  • 3 Issues Customers Face at Retail Checkout and How to Solve Them
  • Retail Round-Up: Digital Transformation of Retail
  • Restaurant Round-Up: Food Delivery Takes Center Stage
  • Present and Future of Self-Service Solutions
  • Grocery Round-Up: From Delivery to Smart Shopping Carts
  • Data and Business Intelligence Can Help Grocers Grow
  • The Past, Present and Future of Contactless Technology
  • Hospitality Round-Up: How Will Travel and Hotels Change
  • Use Contactless to Enhance Guest Experience in Your Hospitality Business
  • Consumer Demands for Self-Service Drive New Opportunities for Retail ISVs
  • Smart Payment Strategy for FX Volatility
  • Restaurant Round-Up: The Future of Dining
  • How Gen Z Consumer Trends Are Impacting Payments
  • COVID19: Insights and Help from Our Partners
  • Retail Round-Up: How Are Retail Stores Fairing During These Unprecedented Times
  • The Future of Contactless Is Now
  • Enhance Your Customer Engagement Strategy with These Four Tips
  • Location, Location, Location: The Importance of Self-Service Kiosk Placement
  • 5 Questions to Ask Yourself Before You Implement New Payment Solutions
  • Understanding Emerging Retail Trends for Grocery Stores
  • Go Contact-Free with Contactless
  • Recapturing Hospitality’s Magic Moments
  • Payments Strategies to Mitigate Business Risks of COVID-19: Learnings from China and Asia Pacific
  • Biometrics for Payments: Are They Secure?
  • Protecting Payments While Working Remotely
  • Drive Digital Transformation in Your Business with Cloud-Based POS Services
  • What’s Next for Grocery Payment Innovation?
  • Single Certification: Why It’s Worth It
  • How Digital Identities Might Soon Change the Way People Shop
  • Biometrics in Payments 101: What Can Retailers Expect to See?
  • How Professional Services Can Solve the Challenges Merchants Face Today
  • The Future of Payments is Invisible
  • Here’s Why Value-Added Services are the Logical Next Step for Loyalty
  • Why Validated P2PE Services are a Major Asset for Merchants
  • Innovative Payments Can Help Attract Adventure and Luxury Travelers
  • Contactless Payments Create New Opportunities for ISVs
  • Managing for Success in a Multigenerational Workforce
  • Merchants and Consumers Agree: Payment Security is Essential at Checkout
  • 5 Ways Healthcare Providers Can Enhance Patient Experience
  • What Should You Look for in a Payment Solution?
  • Make Online Shopping a Success for You and Your Customers in 2020
  • NRF’s 2020 Big Show Takeaway: Retailers are Looking to the Future to Ensure Success
  • Enhance Your Guests’ Hotel Stay with RFID Technology
  • Restaurants Can Improve Operations and Customer Experience with Pay-at-the-Table
  • How to Help Physicians Collect Healthcare Payments from Patients
  • Self-Service Has Become A Leader in Improving Customer Experience in Transit
  • ­­­Why Should Merchants Invest in P2PE?
  • Start 2020 Strong with the Right Payments Technology Partner
  • PIN on Mobile Will Bring Big Business Payment Tech to Small Business and Micro-Merchants
  • Transform Customer Experience with Android-Powered Payment Solutions
  • Innovate Restaurant Experience for Customers with Payment Technology in 2020
  • Exceed Travelers’ Expectations in 2020 with Innovative Payment Technology
  • Build Customer Loyalty with Mobile Wallets
  • Can IoT Help Retailers Keep Customers in the Store?
  • This Holiday Season, Let All Your Channels Sing Together
  • Offering Choices Is More Important than Ever During the Holidays
  • Tech-Enabled Stadiums and Arenas are Taking Fan-Experience to the Next Level
  • Can the U.S. Catch Up to China When it Comes to Mobile Wallet Adoption?
  • Managing Increased Patient Responsibility with Payment Solutions
  • How to Make Omnichannel Retail a Seamless Experience
  • Boost Your In-Store Success with These Five Strategies
  • Five Ways Retailers Can Get the Most Out of This Holiday Shopping Season
  • Fact or Fiction? The Truth About the “Retail Store Apocalypse”
  • Restaurants Incorporating Customer-Facing Technology Are Positioned for Growth
  • 3 Things to Know About P2PE v3.0
  • Technology Can Greatly Improve the Customer Experience – Or Ruin It. Here’s What You Need to Know
  • Technology and Personalization: The Key to Reinventing Retail?
  • You Should Be Using a Semi-integrated Payment Architecture. Here’s Why
  • Prepare for BOPIS in Your Grocery Environment with these Six Steps
  • Retailers, Are You Prepared with Your 2020 Retail Strategy?
  • Four Challenges Grocers Face While Adopting BOPIS
  • Self-Service Tech in QSR: Why User Interface May Be More Important Than You Thought
  • What It Takes for Your Clients to Accept Mobile Payments
  • Implementing Unattended Solutions in Your Business? Consider These Three Things
  • Enhance Your Hotel Guest’s Experience with More Choice for Check-in
  • Elevate the Commerce Experience with Faster Grocery Checkouts
  • Develop a Successful Mobile Strategy in Four Steps
  • Antimicrobial Technology in Quick Service Restaurants: When Hand-Washing Isn’t Enough
  • Self-Service Kiosks: Adoption and Challenges in Implementation
  • Smart Cities May Be the Solution to Sustaining Rapid Urbanization – Especially in Transit
  • In Healthcare, Better Care Starts in the Waiting Room
  • Three Ways Hospitality Businesses Can Delight Their Guests
  • Don’t Underestimate the Importance of Process in Your Balanced Security Approach
  • Four Factors to Consider When Upgrading your Payment Technology
  • Self-Service Kiosks are Becoming Popular in Restaurants. Here's Why
  • Create Rich Emotional Connections with Your Customers to Boost Your Retail Business
  • Are Wearables the Next Big Thing in Payments?
  • eCommerce is Growing but U.S. Shoppers Still Like Visiting Brick and Mortar Stores
  • Three Ways You Can Gather Customer Feedback and Enhance Experience in Your Restaurant
  • Mobile Wallets Should be Part of Your Payment Strategy
  • The Four Trends Driving the New World of Commerce
  • Customer Centricity is Shaping Payments in the Travel Industry
  • Using Artificial Intelligence in Retail to Transform the Customer Experience
  • 4 Ways Clinical Mobility Can Help Healthcare Providers
  • How Mobile POS Solutions Can Enhance the Hospitality Guest Experience
  • Maximize Back-to-School Shopping by Optimizing Your Strategy for Gen Z
  • Your Balanced Security Approach Can (and Must) Include Your Employees
  • Contactless Payments for U.S. Transit: A Long Time Coming
  • 3 Ways You Can Keep Your Restaurant Customers Coming Back for More
  • Bring your Mobile POS Solution to Market with These Best Practices
  • Think Pay-at-the-Table Isn’t for You? Think Again.
  • Combat the Spread of Viral Infections with Antimicrobial Technology

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