Exceed Travelers’ Expectations in 2020 with Innovative Payment Technology

As we approach 2020, the past decade has shown a burst in travel demand, as well as the technology that has shaped how we travel. The U.S. travel industry has been on the rise since the last economic recession and is continuing to flourish. From 2009 to 2017, U.S. hotel gross bookings grew from $116 billion to $185 billion and airline revenue jumped from $155 billion to $222 billion, according to Deloitte’s 2019 travel and hospitality industry outlook report.

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Enhance Your Hotel Guest’s Experience with More Choice for Check-in

While the hotel front desk has traditionally been the first point of contact for check ins, an evolution of guest preference towards more choices has encouraged hoteliers to expand check-in capabilities. While the front desk still provides a personalized touchpoint for high-quality guest service, new ways to check in are providing service for guests who are looking for speed, convenience and self-service over a traditional experience.

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Three Ways Hospitality Businesses Can Delight Their Guests

The hospitality industry is always on its toes to make sure its guests have the best experience possible. Most hotel and lodging businesses work hard to ‘wow’ their guests and hope they keep coming back for more. Over the years, guest needs have evolved from just looking for a place to stay in their destination city to expecting unique experiences.

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How Mobile POS Solutions Can Enhance the Hospitality Guest Experience

Hotels and resorts have long thrived on excellent customer service and attention - but new technology has raised the bar for guest expectations. With instantaneous information, services and purchases at everyone’s fingertips, these businesses need to keep up with growing demand for a seamless and personalized guest experience. This is especially true as it can increase guest spend, boost loyalty and lead to positive reviews and recommendations.

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Guest Services Needs in Hotels Are Changing. Here’s How Kiosks Can Meet Those Needs

In the hotel industry, the quality of your guest service can make or break your business (one negative review can have a much bigger impact than a positive one). With that in mind, consider this experience of a frequent traveler:

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