Buy Online Pickup In-Store: Everything You Need to Know

Buy online pickup in-store (BOPIS) is an increasingly attractive option for consumers. According to Business Insider, 68 percent of US consumers have made numerous click-and-collect purchases. What’s more, 50 percent of shoppers said that being able to pick up their order in-store has influenced their decision of where to shop. The data speaks for itself and in addition to the strong desire from consumers, there are benefits of click-and-collect purchases for businesses when it comes to providing a great customer experience and maximizing revenue. Let’s take a look at a few of them:

Read More

3 Retail Opportunities to Embrace in 2019

There was a lot of discussion about “the retail apocalypse” in 2017 and 2018, but the data tells a different story. Retail sales have been growing gradually since November 2009 on a year-over-year basis, according to the National Retail Federation (NRF). Additionally, 2018’s holiday season sales hit record numbers: according to Mastercard’s SpendingPulse report, which records data from November 1 to December 24, holiday sales increased 5.1 percent over 2017, the biggest growth in six years. This tremendous boom of retail spending in 2018 and continuous growth year after year suggests 2019 may be even bigger.

Read More

Consumers are Spending More Often with Mobile Wallets

 

A recent study conducted by The University of Illinois found that retail purchases increased by more than 23 percent when consumers opted for mobile wallets such as Apple Pay or Google Pay. What that means is that consumers are buying low-cost items more frequently when they opt for mobile wallets. It’s not surprising since prior research has shown that people spend more when using credit cards as opposed to cash. In fact, contactless payments are predicted to drive global card spend to $45 trillion by 2023.

Read More

Going Beyond Retail at NRF’s Retail’s Big Show 2019

 

Retail has always been a key market for us and NRF’s Retail’s Big Show is an opportunity for great minds to connect and talk about the future of the industry. NRF’s Big Show is not just popular among retailers. Over the past few years, this event has been attended by businesses from many verticals such as hotel & lodging, food & beverage, healthcare and more. At the show I noticed conversations flowed toward solving business problems with innovative technology no matter the vertical. Even though retail technology has always led the way when it comes to customer engagement technology, other verticals continue to work hard and leverage the same technology to serve their customers’ unique needs. Here are a few examples:

Read More

A Rookie's View of NRF

Two weeks ago, I traveled to the Jacob Javits Convention Center in New York City to attend my first-ever trade show – NRF 2019, appropriately coined the “Big Show” by all who exhibit and attend, including top retailers, tech titans, and thousands of industry professionals. With the innovative designs and sheer size of every booth, the executive, sales and marketing staff coverage of the event and the impressive solution demos, emerging technology and cutting-edge ideas; the show truly lived up to its “big” name.

Read More

Subscribe