Mobile wallet adoption in the U.S. is steadily growing, but it is lagging in comparison to some Asian and European countries. China specifically is reported to have very high consumer adoption for mobile wallets, while in the U.S., less than one-third of smartphone users are on board with the trend.
The healthcare industry continues to experience a major shift in a patient’s financial responsibility. This is largely driven by significant changes in the reimbursement model, but there is so much more to consider than collecting payments.
Shoppers today want and expect a consistent, seamless experience across all channels they use for shopping – online, mobile, social and in the store. To retailers, it’s omnichannel. To customers, it’s just how shopping is done these days and retailers who can’t deliver will find themselves falling behind.
Expectations for the in-store experience have greatly evolved in the last few years alongside changing payments technology, online options and more. Customers assume they’ll be met at each touchpoint with convenience, speed and innovation, and -- if you want to keep up with competition -- you need to anticipate these needs.
The holiday shopping season is just around the corner and retailers are looking for ways to improve the experience for shoppers and boost sales. One of the resources they look to for trends each year is the PwC holiday outlook report, which was just published for 2019. According to the report, retailers can expect holiday spending to hold steady based on the last five years — 86 percent of consumers are likely to spend the same or more this holiday season than they did in 2018 (an average of $1,284).
