While the hotel front desk has traditionally been the first point of contact for check ins, an evolution of guest preference towards more choices has encouraged hoteliers to expand check-in capabilities. While the front desk still provides a personalized touchpoint for high-quality guest service, new ways to check in are providing service for guests who are looking for speed, convenience and self-service over a traditional experience.
The hospitality industry is always on its toes to make sure its guests have the best experience possible. Most hotel and lodging businesses work hard to ‘wow’ their guests and hope they keep coming back for more. Over the years, guest needs have evolved from just looking for a place to stay in their destination city to expecting unique experiences.
Hotels and resorts have long thrived on excellent customer service and attention - but new technology has raised the bar for guest expectations. With instantaneous information, services and purchases at everyone’s fingertips, these businesses need to keep up with growing demand for a seamless and personalized guest experience. This is especially true as it can increase guest spend, boost loyalty and lead to positive reviews and recommendations.
In the hotel industry, the quality of your guest service can make or break your business (one negative review can have a much bigger impact than a positive one). With that in mind, consider this experience of a frequent traveler:
Winter is over and spring has sprung! You know what that means… spring cleaning, getting rid of old things and making room for the new. It’s also the perfect time to update, consolidate and/or refresh your payment technology. Technology and your business needs are constantly evolving, including your payments solution. It’s important to stay on top of your product lifecycles, make sure all your systems work together seamlessly and be in the know of what’s new in the market. With that in mind, here are three suggestions for your business to consider this spring:
