The year 2020 changed has forever changed how retailers, restaurateurs and other merchants will accept payment. Consumers wanted – and expected – the ability to pay online, via mobile app, with contactless cards or mobile wallets, or in-person with EMV chip cards. Most of all, they expected the choice to pay in ways that were most convenient or made them feel most secure during social distancing.
To respond to this demand, merchants adapted their operations to meet those expectations by introducing or enhancing existing processes, such as:
