Why Every Merchant Needs Omnichannel Payments Post-COVID-19

The year 2020 changed has forever changed how retailers, restaurateurs and other merchants will accept payment. Consumers wanted – and expected – the ability to pay online, via mobile app, with contactless cards or mobile wallets, or in-person with EMV chip cards. Most of all, they expected the choice to pay in ways that were most convenient or made them feel most secure during social distancing.

To respond to this demand, merchants adapted their operations to meet those expectations by introducing or enhancing existing processes, such as:

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Retail Challenges in a Post-COVID World

The COVID-19 pandemic threw a massive curveball at retailers. Some stores were closed during initial lockdowns, but essential businesses such as grocery stores, pharmacies, etc. remained open with operational restrictions. Still, others saw great increases in sales. Throughout 2020, the pandemic forced wider retail adoption of use cases such as curbside pickups, BOPIS, etc. and payment methods such as contactless amongst stores and shoppers alike.

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Consider As-a-Service Model for Your Payment Solution Needs

The payments industry is going through a significant transformation in the US. The COVID-19 pandemic has catalyzed many technology & market trends (such as contactless, curbside pick-up) that would have taken longer to be fully adopted by the broader industry. Back in January, we showcased our as-a-Service program among other innovations at National Retail Federation’s Virtual show. After the show concluded, our conversations around the as-a-Service program have continued and we see growing interest in this idea.

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6 Takeaways from the 2020 Holiday Shopping Season

After a year of nothing but the unexpected, the 2020 holiday shopping season was generally pretty predictable. Even without taking the impact of the COVID-19 pandemic into account, the industry saw the continued move away from in-store cash sales to digital and omnichannel experiences, which began several years ago.

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4 Things Every Theme Park and Attraction Should Be Doing Now To Adapt to the New Technology Landscape

Covid-19 gave the $19 billion-dollar amusement and theme park industry its biggest ride yet.

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