As with many other industries, hospitality businesses have taken a huge hit as the COVID-19 pandemic has surged around the world. The US Travel Association has estimated $402 billion in cumulative losses since March when it comes to domestic travel.
As with many other industries, hospitality businesses have taken a huge hit as the COVID-19 pandemic has surged around the world. The US Travel Association has estimated $402 billion in cumulative losses since March when it comes to domestic travel.
If you are an ISV catering to grocers, you know that deploying payment solutions in this environment can be challenging. In a typical grocery store, there are many points of interactions for the consumers, and since these are essential businesses, uptime of payment acceptance is critical to running a smooth operation. Also, the interaction with the consumer at the point of sale is complex from an integration standpoint as it includes additional variables such as cashback, donation options, etc., which now are becoming standard.
Over the last few decades, the payment industry has seen a significant evolution in technology and consumer behavior. Today, payment technology comes in many form factors. From mobility solutions that help taking payment to the shopper to fixed in-lane terminals or self-service solutions that offer quick and secure checkouts, new solutions are designed to help merchants better serve their customers. As consumers increasingly get immersed in these experiences, they will begin to expect these advancements from all other businesses.
Kiosks bring a part of the digital shopping experiences in-store as well as providing a sanitary, socially distanced way to pay.
As a retail ISV, you know that at the heart of any retail shopping experience is what happens at the checkout. It’s the endgame of a customer’s buying journey, as they make their way to the sales counter with all the merchandise they wish to purchase. This is the moment that can make or break the whole shopping expedition for both the shopper and the merchant. What is important to understand is that both these players have expectations from the checkout experience.
