Protect Your Payment Tech Investment with a Strong Customer Care Program

When you purchase a car, your journey doesn’t end when you drive out of the dealership parking lot. You buy insurance for your car, you may also opt for additional warranty for better support on repairs and so on. As an end-user, you are merely protecting your investment from situations that can harm it. Payment technology works the same way. If you are in the business of selling goods and services, you need these solutions to securely accept payments from your customers. You also need contingencies in place that will help your operations run smoothly and seamlessly. This is where a strong technology partner with a comprehensive customer care program is beneficial to your business. They can assist you by taking care of these payments-related complexities and help you protect your technology investment. A customer care program can be there for your business at every step of the way:

Read More

How the Pandemic Facilitated Increased Adoption of Three Existing Technologies in Retail

Since the COVID-19 pandemic took hold in the U.S., the retail industry has been turned on its head. With stay-at-home orders and lockdowns in place, all nonessential retailers were closed, pushing most of the transactions online. Today, as all U.S. states are reopening in phases, retail looks a lot different with capacity restrictions, social distancing requirements and other safety precautions. These changes not only affect sellers but the payment solution providers that work with them. Payment providers need to innovate quickly to keep up with the changing environment and help customers comply with public health guidelines. They also must do all of this while meeting the expectations of the shoppers for a good, easy and safe experience.

Read More

POS Data Security: Are You Doing Enough to Keep Merchants Safe?

How point of sale (POS) ISVs and VARs provided solutions to their clients has evolved over time. When ISVs first developed POS software, the focus was on the technology itself and how superior management via purpose-built solutions compared to using electronic cash registers and standalone credit card terminals. As more businesses implemented POS systems, the focus shifted toward the customer experiences they could provide and the impact it had on merchants’ competitiveness. Although the importance of leveraging technology for greater efficiency and enhanced CX continues, a new priority has emerged: POS data security.

Read More

3 Issues Customers Face at Retail Checkout and How to Solve Them

When a customer walks into a retail environment, they are looking for a fast, easy and secure experience. But the reality is quite different. Even though merchants put in their best efforts to provide an easy and seamless checkout, industry reports point out that the in-store experience isn’t always up to snuff. According to a recent report from Hanover Research - Emerging Trends at the Point of Sale, even though customers may experience technological challenges at checkout, retailers need to invest time in educating them on the multiple payment options available. Typical customers might want to pay with a preferred method, but if they are not aware of whether the merchant accepts that or not, it may cause some friction at checkout and eventually lead to a negative experience.

Read More

Retail Round-Up: Digital Transformation of Retail

While many technology trends we see in the retail space have been available to the merchants for a few years, the COVID-19 pandemic has accelerated their adoption. Whether it’s contactless payments or mobility solutions, merchants are mobilizing these technologies to provide customers with a convenient and safe way to shop.

Read More

Subscribe