Improve Your Banking Customer’s Experience in Three Ways

The banking industry in North America is undergoing a period of rapid changes in market share, competition, technology and consumer demands. Major banks regularly release new features to attract customers and retain current ones. To add to that, start-ups and new disruptive banking technologies are coming to the fore, making the space very competitive. Today, most banks are equipped with payment technology to handle basic functions of PIN authentication, PIN maintenance and e-signature, among others.

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The Need for Frictionless Payments

Imagine you are watching a basketball game at a sports stadium. During the break, you go to the concession stand to buy some snacks and beverages for your kids. You walk up to the counter, pick the stuff you need want and simply walk away without waiting in any lines – your payment is automatically deducted from your credit card! Examples of what I just described already exist with use cases from Amazon Go stores or the TD Garden concession store in Boston. Making payments frictionless is not some marketing gimmick, instead, it is about making payments easier and seamless for the customers; who doesn’t want to skip the long lines?!

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Transition to a Smart POS Era

Did you know that mechanical Point of sale (POS) systems have been around since at least 1879? Electronic POS systems were introduced in 1973 – which, depending on how old you are, doesn’t seem that long ago! The 1980s ushered in the digital age, which has brought us to an inflection point of exponential growth opportunities thanks to innovations in quantum computing, artificial intelligence, nanotechnology, and neuroscience. These developments promise to deliver more than business growth, they have the potential to yield dramatic leaps in human well-being.

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Reimagine Retail with the Point of Decision in Mind

Retail checkout is changing. As consumers across the globe get used to more flexible shopping experiences, retailers are adjusting their technology needs accordingly. Not too long ago, most stores only had fixed checkout lanes. Whether you were shopping for groceries, apparel, appliances, or computers, you could only pay for that merchandise at a fixed location within the store. While the point of decision for the consumer has always been the moment when they selected the merchandise and decided to purchase it, the transaction took place at a different location in the store. Retail experience needs to be reimagined for the new customer.

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Should Merchants Care About Cryptocurrency Right Now?

The world of cryptocurrency is constantly changing. From the wild swings in value to imaginative new use cases for the currency, the industry is moving at a faster rate than anyone could imagine. Since Bitcoin has been in existence, it has been used as the standard payment model in ransomware attacks all over the globe, but it has also evolved as an important means to transfer value that many technology companies have helped enable. One of the most recent examples comes from AMC and their announcement that they will start accepting Bitcoin and other cryptocurrencies as a means of payment for movie tickets and concessions by end of 2021.

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