Improve Guest Experience in Your Restaurant with Innovative Technology

Now that we are well into 2019, it’s time that your business hops on the latest restaurant technology trends to optimize your guest experience. Toast POS recently released restaurant industry statistics for 2019, which highlights that 73% of restaurant goers agree that technology improves their guest experience. In addition, 95% of restauranteurs agree that technology improves their business efficiency. Positive guest experiences and business efficiency are critical to the success of any restaurant, but equally important is deploying the right technologies that work best for you.

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Going Beyond Retail at NRF’s Retail’s Big Show 2019

 

Retail has always been a key market for us and NRF’s Retail’s Big Show is an opportunity for great minds to connect and talk about the future of the industry. NRF’s Big Show is not just popular among retailers. Over the past few years, this event has been attended by businesses from many verticals such as hotel & lodging, food & beverage, healthcare and more. At the show I noticed conversations flowed toward solving business problems with innovative technology no matter the vertical. Even though retail technology has always led the way when it comes to customer engagement technology, other verticals continue to work hard and leverage the same technology to serve their customers’ unique needs. Here are a few examples:

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Enhance Customer Experience in Your Business in 2019

 

What are your business’s objectives for the new year?

In 2019, customer experience should be top of mind. 69% of consumers say they will move on from a brand after a bad experience, research shows. How exactly are businesses failing to meet customer experience expectations? For one, 55% of consumers feel that brands are behind the times with how they interact with customers, both online and offline. However, 75% of consumers feel that automated experiences often feel too impersonal. With so many different types of consumers with different needs, it’s important to provide a seamless, easy experience that is also consultative and personal. Here are some ways your business can improve customer experience and keep up with the times without losing your brand’s personality:

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The Evolution of Payments: From Expense to Business Tool

Payment acceptance for the longest time was thought to be a necessary business expense. But over the last decade, a few significant changes have transformed the definition of “payments” in the industry. One of the changes that acted as a catalyst in this transformation is the improved efficiency in carrying out electronic transactions. Combined with the advancement in technology over the last two decades, innovative solutions have become easily available in the market for all merchants (big or small) looking to improve efficiency and enhance their customers’ experience.

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Improve Efficiency, Payment Security and More with Pay-at-the-Table in Your Restaurant

The food & beverage industry has gone through many changes in the last few years. Better technology has enabled restaurant owners to bring the payment process right to the patron with Pay-at-the-Table solutions. A Pay-at-the-Table solution allows servers to bring the payment process right to the patron. Instead of shuttling their credit card back and forth between the diner and the point of sale (POS) system, the servers can use a wireless terminal or an mPOS solution to accept payment right where the diner is. This assures customers that their credit card data is safe as they have complete control over the transaction and allows restaurants to better engage with them.

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