Running a restaurant is tough, and public reviews about it can make or break the business. With over 100 million reviews on Yelp, ‘restaurants’ is one of the most-reviewed categories on the site. People love talking about their experiences and adding to the conversation.
When it comes to fine dining restaurants, creating unique and meaningful experiences for the customers is the key to growing your business. According to a Deloitte report, 60 percent of guests said a positive experience will cause them to dine at a restaurant more frequently. Every restaurant tries to make sure they provide their guests with the basics - high-quality food and fast service in a comfortable setting. But with tough competition in the market, you need to go beyond these basic elements and take your guest experience to the next level.
There are a lot of moving parts within a restaurant, from serving great food and providing top-notch service to ensuring a positive guest experience. In today’s digital age, the tech industry has found a way to streamline a lot of these processes, ultimately improving operations and customer satisfaction. And they’re doing it through Pay-at-the-Table solutions.
Earlier this week I spent some time at the National Restaurant Association (NRA) Show 2019, and aside from still feeling full from all the amazing free samples I tried, there were a lot of great conversations that took place in our booth and across the tradeshow floor. Spending the last few days talking to restaurants and browsing the different booths, one thing is for sure: technology is having a massive impact on the transformation of the industry.
Winter is over and spring has sprung! You know what that means… spring cleaning, getting rid of old things and making room for the new. It’s also the perfect time to update, consolidate and/or refresh your payment technology. Technology and your business needs are constantly evolving, including your payments solution. It’s important to stay on top of your product lifecycles, make sure all your systems work together seamlessly and be in the know of what’s new in the market. With that in mind, here are three suggestions for your business to consider this spring:
