According to a recent industry report by Research and Markets, the interactive kiosk market was valued at $22.69 billion in 2018 and it is expected to reach $31.32 billion by 2024. This market includes self-service kiosks which have gained popularity in the food & beverage industry. To discuss the adoption and challenges of self-service kiosks in detail we caught up Will Pymm, managing director of REDYREF Interactive Kiosks.
According to a new report by Tillster, the self-service kiosk market is expected to reach an estimated $30.8 billion by 2024, with a significant portion of that growth coming from the food and beverage industry. Quick Service (QSR) and fast-casual restaurant chains continue to make headlines about plans to implement kiosks or touting success stories such as Panera’s.
In the hotel industry, the quality of your guest service can make or break your business (one negative review can have a much bigger impact than a positive one). With that in mind, consider this experience of a frequent traveler:
Revamping the customer experience is all the hype in 2019 and according 451 Research, optimizing the checkout is central to providing a good in-store experience. All too often, customers abandon carts because of long lines. In fact, 56 percent of consumers can recall doing this at least 1 or more times in the last six months. If you’re still not convinced that a frictionless checkout is important, consider Amazon’s 1-Click technology that is worth billions thanks to its method of capitalizing on impulse purchasing.
A recent article in KioskMarketplace highlighted that KFC is planning to implement self-service kiosks in their 5,000 restaurant locations by 2020. This doesn’t come as a surprise as their parent company, Yum Brands, had announced a plan for kiosks in Taco Bell only last year and many other quick service restaurants (QSR) chains have either already implemented a similar solution or are actively looking to.
