The retail experience has changed in many ways over the years with advancing technology, but one major factor that has made an impact is payment security. According to the new survey from Ingenico and FreedomPay, “Emerging Trends at the Point of Sale,” security is the highest concern merchants have around the adoption of different payment methods.
The most critical focus for any healthcare institution is providing the highest quality of care to their patients in the safest way possible. Whether it is treating them in the ER or in a clinic, patient care takes precedence over everything else, and over the past few years, healthcare technology has been a large part of this. Advances in decision support systems via electronic medical records, innovative medical devices and changes to the process have made it possible to treat many conditions more effectively than ever before.
One of the most important pieces of technology in your business is your payment acceptance solution. It enables you to securely accept electronic payments from your customers and can help improve their customer experience. But let’s face it. You’ve had a system in place for years which is now slow and doesn’t accept all forms of electronic payments (EMV, contactless, etc.). In addition, you’ve realized how consumers these days are used to so many unique shopping experiences. You wish to have the growth and innovation in your business. You want a solution that is not only technologically advanced but takes your customers’ experience to the next level.
Online shopping reached new highs in 2019 -- 93.2 million consumers shopped online this Black Friday and 83.3 million on Cyber Monday, according to NRF. This past holiday season is just one indicator that online sales are experiencing growth across the retail industry: a recent McKinsey Study found that 60 percent or more of consumers in Germany, the U.K. and U.S. shop online and in-store equally. This increased interest in online purchases can be attributed to a number of factors, including convenience and speed and online sales have become a major part of retail year-round. While in-store retail is far from dead, the most successful retailers are taking the immense growth of online shopping into consideration for the coming year. Here are some online-experience-enhancing strategies to incorporate into your retail strategy for 2020.
Every year our teams from around the globe attend NRF’s Big Show to see the latest and greatest in retail technology. We listen to the chatter and look for trends that are applicable today and in the future. After meeting with our partners and customers, we left NRF with great insight and are excited to see how this evolves within all our initiatives in 2020 and beyond.
