In an increasingly complex payment environment, many merchants are seeking a more flexible approach to help streamline their payment process, enhance payment security and manage PCI scope. This is where a semi-integrated payment environment comes into the picture.
In my previous blog post, I discussed the growth of Buy Online Pick-Up in Store (BOPIS) in the retail environment and how it is gaining traction in the grocery segment. I also explored how the adoption of BOPIS among grocers has been slow due to four main challenges:
The holiday season is upon us and it’s one of the busiest times of the year for most retailers and NRF forecasts retail sales are likely to grow between 3.8 and 4.4 percent in 2019. With more shoppers come into the stores this year, merchants get additional opportunities to delight them with great experiences.
eCommerce changed the way consumers shop forever. Today, customers can get what they want delivered to their doorstep without getting up from their couches. Consumers even took to buying their groceries online and services like Walmart and Instacart have taken over the online grocery market.
Self-service innovations in the quick-service restaurant (QSR) space, including mobile order-ahead and in-store kiosks, are booming. The self-service kiosk market is expected to reach $30.8 billion by 2024. This ramp-up is likely because these innovative ordering and guest service options have been shown to improve order accuracy, increase average ticket value, reduce wait times and help collect data to inform how to better serve guests. This makes QSRs happy and it also delights the guest (or so that’s the goal). When implemented properly, these new technologies can create a positive and memorable guest experience. However, if it’s not implemented properly, that memorable experience may not be a good one.
