There are a lot of theories about why mobile payments haven’t caught on faster in the U.S. Some analysts say they might not be user-friendly enough — people have to unlock their smartphones and open apps to use them. Others say that consumers are concerned about the security of their payment and personal data. And there are always questions about how data from mobile payments could be used and whether it could cross the line and become an invasion of privacy.
The demand for kiosk and vending solutions is growing. The second annual Kiosk Market Census Report found global interactive kiosks — not counting vending machines, ATMs and mounted tablets — reached $9.22 billion in 2019, marking a 17.6 percent 1-year gain and surpassing the prior year's growth rate. The estimated value of the global intelligent vending machine market by 2025 is forecasted to be $15 billion.
While the hotel front desk has traditionally been the first point of contact for check ins, an evolution of guest preference towards more choices has encouraged hoteliers to expand check-in capabilities. While the front desk still provides a personalized touchpoint for high-quality guest service, new ways to check in are providing service for guests who are looking for speed, convenience and self-service over a traditional experience.
You’re standing in a long line at the grocery store with a can of cranberry sauce, a gallon of vanilla ice cream and a pumpkin pie in your basket. You’re there on busiest grocery shopping day of the year, the day before Thanksgiving, and even though you are in the express lane, it’s moving slowly. The result is likely to be a long wait and a poor checkout experience.
Over the last decade, mobile POS solutions have evolved from being a cost-effective, simple-to-implement solution for the SMB segment to a key component in enhancing the customer experience in enterprise retail environments. According to Juniper Research, the adoption of these solutions will drive annual mobile POS transactions from 28 billion in 2018 to over 87 billion by 2023.
