One thing that has come up in conversations a lot about lately is the convergence of the digital and physical worlds, especially when it comes to commerce. Whether it’s enabling buy online pick-up in store (BOPIS), accepting crypto, buy now pay later (BNPL) or even leveraging more data and analytics in-store, the use of digital services for in-person commerce is continuing to rise.
Building a positive restaurant guest experience relies on a lot of factors, with food quality and quick and friendly service certainly being the most important. With this in mind, restaurants need to take advantage of the technologies and solutions available to them that can help them streamline their business, which in turn will keep customers happy while also driving higher revenue. One solution that is already popular in Europe and many parts of Canada is Pay-at-the-Table (PATT).
With Apple’s recent announcement of Tap to Pay on iPhone, use of mobile devices to accept payment at the point of sale continues to gain traction. With that in mind, I thought it was important to discuss the differences between PIN on terminal, PIN on glass and PIN on mobile, as card authentication will continue to play a big role in how tap to pay on mobile devices will ultimately work.
If you needed evidence of the rise of cryptocurrency in the US, you only have to look at the 2022 Super Bowl’s advertising. Of the many cryptocurrency-centric ads, Coinbase’s was so popular, it crashed its app within seconds. With crypto’s growing popularity, I’ve received a lot of questions on how it might impact retail, and in particular, the in-store payment experience.
It’s my favorite time of year – we’re down to the final game of the NFL season and it’s looking like it will be a great game. As a huge UGA fan, I’m of course rooting for Matt Stafford to lead the Rams to victory. As we gear up for the big game, I’ve also been thinking a lot about the fan experience in stadiums and event venues. While having a good view of the field is always important, the fan’s concession and pro shop experience is also critical.
