2020 was a year to remember. From multiple Zoom calls every day to baking sourdough bread at home, people have quickly adapted to the “new normal.” In retail, to implement safe in-person interactions, many businesses are turning to mobile solutions and other innovative technologies. This allows them to accept payments securely and drive better engagement models between consumers and employees.
Hotels and resorts have long thrived on excellent customer service and attention - but new technology has raised the bar for guest expectations. With instantaneous information, services and purchases at everyone’s fingertips, these businesses need to keep up with growing demand for a seamless and personalized guest experience. This is especially true as it can increase guest spend, boost loyalty and lead to positive reviews and recommendations.
Convenience, flexibility and the ability to address unique retail environments are strong selling points for ISVs trying to bring mobile POS solutions to their merchant customers. But there are some challenges in getting to market in a timely way.
In the last few years, mobile POS has become a big part of many retailers’ in-store strategy. In the latest PYMNTS mPOS Tracker, 67% of surveyed retailers said omnichannel offerings are a priority in 2019. Nearly half, 45%, consider mobile POS to be essential within that strategy.
The U.S. travel industry as a whole has been on a steady incline since recovering from the economic recession a decade ago. Companies can compete by offering unique experiences to their customers in whatever travel-related vertical that they’re in. Millennials are especially known for craving unique experiences, and 77 percent of them will use all or most of their vacation time this year. Let’s take a look at some recent technologies that are beginning to impact the way we travel, whether it’s in transportation, hospitality or restaurants:
