Bob Arsenault

Recent Posts

Enhance Your Guests’ Hotel Check-In Experience with RFID Technology

According to a report from Deloitte, business travel spending was at $1.2 billion in 2015, and in its recent report, Business Travel News mentions that travel spending is expected to increase by 6 percent in 2018. The Deloitte report also highlights that leisure travel spending has also been on the rise over the last few years. The bottom line is that with number of travelers increasing every year, so will the expectations of good hotel service. Any small changes to technology can make or break a guest’s experience, and the check-in process is the first point of contact between the guest and the business.

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Meeting Travelers’ Expectations in 2018 with Innovative Payment Solutions

2018 is around the corner and travel & hospitality industry is expected to see more travelers in the new year. According to Deloitte’s travel and hospitality industry outlook report, business travel spending hit a record-breaking $1.2 trillion in 2015. This number is expected to rise above 6 percent in 2018, according to Business Travel News. The Deloitte report also highlights that on the leisure side, households have increased spending on travel bookings over the last few years.

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9 Ways Hotel & Lodging is Innovating Guest Service with Payment Solutions

A seamless, personal and innovative guest experience goes a long way in the hospitality industry. One of the best ways to improve this experience is by deploying the right payment technologies that make check-ins, check-outs and general service fast and convenient.

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Innovative Ways to Improve Guest Check-Ins by Using Payment Technologies

In the hospitality industry, delivering a seamless, personal and innovative guest experience is crucial. Each hotel has many opportunities to engage its customers and provide a delightful experience, and innovative hoteliers are creating multiple guest service improvements by leveraging their payment solutions in new and effective ways.

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5 Payment Technologies Hospitality Tech Executives Need to Know

Payments, being a dynamic industry, is constantly evolving and executives need to be aware of key technologies in the market. Here, I’ve summarized five key payment technologies that hospitality tech executives need to know about:

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