According to a report from Deloitte, business travel spending was at $1.2 billion in 2015, and in its recent report, Business Travel News mentions that travel spending is expected to increase by 6 percent in 2018. The Deloitte report also highlights that leisure travel spending has also been on the rise over the last few years. The bottom line is that with number of travelers increasing every year, so will the expectations of good hotel service. Any small changes to technology can make or break a guest’s experience, and the check-in process is the first point of contact between the guest and the business.
